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Career

Service Advisor

Published on May 31 2018

Service Advisor

 

Duties of a Service Advisor include:

  • Greet all customers promptly or, if unavailable, acknowledge their presence
  • Ability to communicate with customers regarding necessary and recommended work to be performed on their vehicle.
  • Offer and arrange alternative transport for customers, if necessary
  • Provide estimate for labor and parts. Contact the customer by telephone for work order approval if unauthorized at time of initial meeting
  • Coordinate with service department staff for customer vehicle servicing
  • Complete detailed notes regarding work performed and recommendations
  • Follow up and discuss with customer additional work necessary after inspection
  • Handle customer complaints with care and resolve them promptly, or refer to Service Manager.

 

Requirements for the Service Advisor position:

  • Experience as a service advisor
  • Have auto technical knowledge
  • Excellent customer service skill
  • Bilingualism is an asset
  • Experience with computer program Reynolds and Reynolds (ERA) is an asset
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